💌 Support reply

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Communication · Recommended tier: Bee balanced

Inputs

• ticketSubjectTicket subjectrequired

  Example: Can't log in after password reset

• customerMessageCustomer's messagerequired

  Example: Hey, I reset my password yesterday and now…

• toneToneoptional

  Example: friendly | formal | apologetic | direct

Prompt

The exact instructions Bee receives — modulo your inputs.

Draft a customer support reply.

Customer email/subject: {{ticketSubject}}
Customer message:
{{customerMessage}}

Tone: {{tone}}

Rules:
- Acknowledge the specific issue in your first sentence (no generic
  "Thanks for reaching out!").
- If the request is reasonable, commit to a next step with a timeline.
- If you can't do what they ask, say so plainly and offer the closest
  alternative.
- Don't invent policies, refund timelines, or product features.
- Sign off as "the Open Bee team" unless told otherwise.

Output the email only, ready to send.

Run it