General questions
hello@openbee.aiSales, partnerships, evaluation, or you just want to say hi. We read every email.
Response time: Within 1 business day
Product support
support@openbee.aiBugs, account issues, billing surprises, anything broken. Include your workspace slug and a screenshot if you can.
Response time: Within 4 business hours (Hobby) · 1 hour (Pro+)
Press & partnerships
press@openbee.aiMedia inquiries, podcast bookings, integration partnerships.
Response time: Within 2 business days
Security disclosures
security@openbee.aiFound a vulnerability? Email us. See the Security page for our disclosure policy and bounty schedule.
Response time: Acknowledged within 2 business days
Privacy & data requests
privacy@openbee.aiGDPR / UU PDP / CCPA access, erasure, or rectification requests, or any privacy-related question.
Response time: Within 30 days as required by law (typically faster)
Legal
legal@openbee.aiDPA counter-signatures, contract questions, anything that needs a paper trail.
Response time: Within 5 business days
GitHub issues
https://github.com/openbee/openbee/issues ↗Bug reports for the open-source agent runtime, feature requests, public discussions.
Response time: Within 1 week (longer for non-trivial features)
Office locations
We're a remote-first team. Mailing address for legal correspondence:
Open Bee AI
c/o legal@openbee.ai
Singapore
For in-person meetings, we have informal office days in Jakarta (Wednesdays) and Singapore (Tuesdays). Email hello@openbee.ai if you're in town and want to grab coffee.